Can I create preset (or favorite) channels in XM Radio Online?
Yes, the My Presets feature of XM Radio Online lets you preset up to eight channels. Please follow these instructions:
- Sign in to XM Radio Online and launch the player;
- Select the "XM Channels" or "What's On" tab, then click the "+" button next to the channel(s) you want to add to your presets; You can also add presets by directly typing in your favorite channel number on the "My Presets" page;
- To remove channels from your presets, simply click the "x" button.
You can store up to eight preset channels at a time.
Will XM Radio Online tell me what songs are currently playing on each channel?
Yes, the "What's On" tab in the player lists every XM Radio Online channel and the song or program which is currently playing.
Why am I receiving a message stating, "Due to inactivity, you will need to sign in again to listen to XM Radio Online?"
If you receive this message, it may be because your browser is not set to accept cookies. A cookie is a small, secure text file used by websites to improve their users' experience. Please follow the instructions below to set your browser to accept cookies from XM Radio Online.
Accepting cookies in Internet Explorer 6.x
At the top of your browser on the Task Bar:
- Choose Tools
- Then choose Internet Options
- Click the Privacy tab
- The default setting is medium, which will allow you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to Custom, click the Advanced button and choose Accept Cookies.
Accepting cookies in Netscape Communicator 7.x
At the top of your browser on your Task Bar:
- Click Edits
- Then click Preferences
- Click Privacy & Security
- Set your options to allow cookies.
Accepting cookies in Mozilla Firefox 1.x
At the top of your browser on your Task Bar:
- Click Tools
- Then click Options
- Click on Privacy
- Select Cookies
- Set your options to allow sites to set cookies.
Can I skip songs in XM Radio Online?
No. Unlike other online radio services, we don't simply send a playlist to your computer. XM Radio Online is streamed live from our facilities and studios where our DJs and music directors produce the great programming you get with XM. So, just sit back, relax and enjoy the music, we'll do the rest.
Can I listen to XM Radio Online on different computers?
Yes. XM Radio Online is a web-based service, which means you can listen to it on any computer with Internet access. Each account, however, is restricted to signing in from only one computer at a time. Don't forget to LOGOUT after each listen.
Why do I keep getting signed out of XM Radio Online?
If you are getting signed out of XM Radio Online, it may be because someone else is using your account from another computer. If your password has been compromised and someone else is using your account while you're online, you should try changing your password the next time you sign in. If this doesn't solve the problem, then visit our Contact Us page and select the "XM Radio Online Technical Issue" option.
I'm signed in to XM Radio Online and I have the player open and I've selected a channel, why can't I hear any sound?
If after signing in, launching the player, and selecting a channel, you still don't hear XM Radio Online, please try the following:
- Reboot your computer.
- Check your speaker connections and your computer's Sounds and Multimedia settings, including the volume level.
- In some situations, reinstalling the Windows Media Player will correct the problem. You can download and install Windows Media Player from the Microsoft website at: www.microsoft.com/windows/windowsmedia/download/
Why does my player stop playing after a few seconds?
If your player stops after less than 30 seconds of playback, you may be experiencing the effects of having a slow Internet connection or high Internet traffic with your Internet Service Provider. This problem should only be temporary.
What should I do if the player freezes and does not respond to any user input?
On a Windows computer, you can use CONTROL-ALT-DELETE to show the list of applications running on your computer. Select the Windows Media player or your web browser and click "END TASK." This will stop the player, after which you can restart from the http://listen.xmradio.com page. We have worked hard to make XM Radio Online compatible with the most common operating systems, web browsers and computer hardware. If this should become a frequent occurrence, please let us know by visiting our Contact Us page and selecting the "XM Radio Online Technical Issue" option.
Why does my player say that it is "buffering?"
Buffering is the process of receiving music data a few seconds ahead of what is currently playing, for the purpose of providing consistent playback. Buffering can also happen when your computer is having problems receiving a continuous stream of audio. If you are experiencing constant buffering, click on "Settings" button and select the "Low Bandwidth Usage" option. If you are using a Broadband (DSL, Cable, LAN) connection and are experience buffering, it is probably due to high Internet or network traffic with your Internet Service Provider and should be temporary.
My music keeps skipping/cutting out. How do I fix it?
If your player is skipping, it could be because you're trying to listen to XM Radio Online at a higher bandwidth than your current Internet connection will support. You can change to a lower bandwidth by clicking the "Settings" button on your player.
If you're surfing to other web sites or pages while listening to XM Radio Online, that could reduce the amount of bandwidth available to stream music to your computer. You can also try quitting other applications which might be running on your computer.
What is the "Discover & Download" link in my XM Radio Online player?
XM Satellite Radio and Napster have joined forces to create the XM+Napster music service for XM subscribers. When the "Discover & Download" link appears, it means you can learn more about the music you are listening to, as well as download the music from Napster's library of over 1.5 million songs. If you're not already a member learn more about how to take advantage of this feature.
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